Mapleline Farm Home Delivery Service - Frequently Asked Questions

Dairy

Do you use growth hormones?
We do not use any growth hormones, including rBST, in our products.
Do you use antibiotics?
Yes, our cows receive regular veterinary check-ups and on occasion antibiotics are used to ensure the optimal health of the herd. Milk is not taken from cows that are receiving antibiotics and we certify that our processed milk is antibiotic-free.
What do you feed your cows?
We grow our own corn and hay, which we supplement with highly nutritive grains.

Porch Boxes

What is a porch box?
A porch box is an insulated metal box with a lid.
Do I need a porch box?
We recommend porch boxes to protect your delivery and insulate it against heat and cold. The standard size and function of the porch box is also convenient for your driver. A refundable $50 deposit will be applied.

Bottles

Do I have to pay a deposit for the glass bottles?
We do not charge a bottle deposit to our home delivery customers. However, we request that you return your bottles to Mapleline in a timely manner.
How do I return my bottles?
Thank you for helping us to reuse the glass bottles! Just rinse the bottles and put them out in the porch box to be picked up by your delivery driver. Please remove the caps. (If you are not a home delivery customer, please return your used bottles—rinsed and caps removed—to the store where you purchased our milk. We'll pick the bottles up and put them back into circulation.)

Delivery

Do you deliver in my neighborhood?
We deliver to the following towns in the Pioneer Valley of Western Massachusetts (USA): Amherst, Deerfield, Easthampton, Hadley, Hatfield, Northampton, South Hadley, Sunderland and Whately. (map)
How often do you deliver?
Deliveries are made on a weekly basis.
Is there a delivery charge?
We have a $2.00 charge per delivery.
What if I'm not at home when the delivery comes?
If you will not be home, your driver will place your items in a porch box or a cooler. Be sure to arrange for the milk to be put in a refrigerator as soon as possible.

Ordering

How do I place an order?
You may place orders in one of three ways: 1) using the online form, 2) calling on the phone, or 3) leaving a note for your driver.
Is there a minimum number of items in an order?
We request a purchase of at least 4 items per delivery.
What is a standing order?
Customers are asked to maintain a standing order—items they wish to receive on a weekly basis—which they can change as needed.
How often do I have to place my standing order?
Once you place your standing order you will receive the same items at the same time every week. You don't have to reorder every week, unless of course you need to revise, supplement or suspend your standing order. Just let us know 24 hours prior to your normal delivery time.
What if I need to suspend my order?
If you do not need delivery for a period of time, for example if you go away on vacation, please call to suspend your order 24 hours prior to your normal delivery time. You can also use the online form to suspend your order as follows: 1) Don't select any product items. 2) Provide the required information—name, address and email. 3) Check "my entire order for this week." 4) Leave a detailed note indicating how many weeks your order will be suspended. 5) Click "Send Us Your Order."

Payments

How will I be billed?
We bill on a monthly basis. Bills will be received with your delivery on the first of the month.
How do I pay my bill?
Bills are paid in one of two ways: paper check or automatic credit card deduction, both on a monthly basis.
OPTION 1: To pay by check, place the paper check and statement in the porch box for your delivery driver to pick up or mail them to Mapleline Farm, 63 Comins Road, Hadley, MA 01035. Payments are due by the 15th of the month.
OPTION 2: To pay by credit card, download and fill out a one-time application. We honor Visa, Master Card and Discover. We will put this information on file and each month on the first business day of the month we will charge your previous month’s bill to your credit card. Billing will be done as in the past. The only difference will be that you will not have to write a check. Just file the billing statement for your records and we will charge your credit card. The charge will appear on your credit card as being from “Mapleline Farm Home Delivery.”
Can I view my bill online?
We do not presently offer this service.

Products

Where do you get your pizza?
We've partnered with Hillside Organic Pizza of South Deerfield to bring you the best frozen pizza around. Enjoy that fresh, out-of-the-oven pizza taste in the comfort of your own home. Hillside's mission: "To operate our business by benefiting our local community while we follow sustainable business practices."
How do I order Harmony Springs Seltzer?
We deliver Harmony Springs seltzer and soda in cases of twelve 32 oz. glass bottles. A flavors list is available upon request or by visiting the Harmony Springs web site. Pre-orders only; allow one week for delivery. Return case of used bottles to Mapleline for full credit.
Where do you get your coffee?
All of our coffee is produced by Pierce Brothers Coffee Roasters of Greenfield, Massachusetts. We've teamed up to offer fresh roasted coffee—shade-grown, 100% organic and 100% fair-trade—with your home delivery. Select whole bean or ground.
Where's the eggnog?
Our eggnog is a seasonal item that we are pleased to offer our customers from Thanksgiving Day to New Year's Day.

Frequently Asked Questions